RBI’s modified digital lending norms (2024)

  • IASbaba
  • December 3, 2022
  • 0
Economics, Governance

Context: The modified guidelines on digital lending by the Reserve Bank of India (RBI) have come into effect from 1st December, 2022.

About Digital Lending:

  • Digital lending involves giving and recovering loans through web platforms or mobile apps.
  • It facilitates speedy disbursal and helps lower costs.
  • Lending Service Providers (LSPs) operate in collaboration with Non-Banking Financial Companies (NBFCs) who disburse credit to customers using the LSPs platform.
  • These platforms often resort to reckless practices by lending beyond a borrower’s repayment capacity.

About Digital Lenders:

RBI has categorised digital lenders into three groups:

  • Entities which are regulated by the RBI and are allowed to carry out lending business.
    • Example: All Commercial Banks, Primary (Urban) Co-operative Banks, State Co-operative Banks, District Central Co-operative Banks; and Non-Banking Financial Companies.
  • Entities that are authorised to carry out lending as per other statutory or regulatory provisions but are not regulated by the RBI.
    • Example: merchant bankers, stock brokers, bankers to issues, debenture trustees, portfolio managers, DPs, registrars to issues, share transfer agents, etc.
  • Entities lending outside the purview of any statutory or regulatory provisions.
    • Example: Informal lenders

About new guidelines issued by RBI:


  • The digital lending modified guidelines aim to protect customers from exorbitant interest rates and keep a check on unethical loan recovery practices.
  • The regulatory framework is basically focussed on the digital lending ecosystem of RBI-regulated entities and the lending service providers.

Loan disbursals and repayments:

  • These are to be executed only between the bank accounts of the borrowers and the regulated entities such as the banks and the NBFCs.
  • There will be no pass-through/pool account of the Lending Service Providers (LSPs).

Fees and Charges:

  • Any fees or charges payable to Lending Service Providers (LSPs) in the credit intermediation process shall be paid directly by Regulated Entities and not by the borrower.


  • Instructions are only applicable for the existing customers availing fresh loans and to new customers getting onboarded.

Data collection:

  • Data collected by digital lending apps must be need-based, with the borrower’s prior consent, and can be audited if required.

Increase in credit limit:

  • Borrower’s consent on the increase in the credit limit is must.
  • An automatic credit increase without the consent would be prohibited.

Grievance redressal officer:

  • A nodal grievance redressal officer will also be deployed.
  • Such grievance redressal officers shall also deal with complaints against their respective Digital Lending Apps (DLAs).
  • Digital Lending Apps (DLAs) are mobile and web-based applications with user interfaces that allow a borrower to borrow from a digital lender.


  • The borrower can complain to the Integrated Ombudsman Scheme of the RBI if their grievance is not resolved by the bank within 30 days.

Credit Information Companies (CICs):

  • Regulated Entities are required to ensure that any lending carried out through digital lending apps has to be reported to Credit Information Companies (CICs).
  • Lending through the Buy Now Pay Later (BNPL) mode also needs to be reported to the CICs.

Advantages of new norms:

  • Financial inclusion: with new innovations underway, digital lending has enabled many Financial Service Providers a way to offer much better products to the masses at a much faster rate which is even more cost-efficient.
  • Reaching to the remotest area: Digital lending can prove to be a tool acting towards the growth of higher quality financial services to underserved businesses and people.
  • Tackling concerns: The guidelines aim to tackle concerns like unscrupulous lending practices and involvement of third parties, mis-selling and data privacy.
  • Regulated market: Licensed and compliant players will have an advantage over fintech’s with other NBFC partnerships and are likely to see rising market share in the future.
  • Avoiding delay: Online lending has played a pivotal role in evading cumbersome red-tapism usually involved while availing loans offline in a traditional setting.

Issues associated with the new norms:

  • Unregulated apps: There were about 1,100 lending apps available for Indian android users of which about 600 were illegal. They were either unregulated by the RBI or had NBFC partners with an asset size of less than 1,000 crore, prompting doubts on its operability.
  • The space is largely dominated by NBFCs: Its customers particularly include small borrowers without a documented credit history and thus, not served by traditional financial institutions.
  • LSPs often resort to reckless lending practices by endowing credit beyond a borrower’s repayment capacity. The risk is mitigated by spreading it to all users by charging higher interest rates.
    • There is absence of standardised disclosure and regulatory norms which made it cumbersome to assess a participant’s operational legitimacy.
  • Others: The concerns primarily relate to unbridled engagement of third parties, mis-selling, breach of data privacy, unfair business conduct, charging of exorbitant interest rates, and unethical recovery practices.

Way Forward:

The need of the hour is competent systems and processes that would further strengthen data privacy and security of confidential information shared between customers and regulated entities. This regulation would also address concerns emanating from TechFin which are companies that are primarily tech-based service providers, say e-commerce, and also offer financial services.

Source: The Hindu

Previous Year Questions

Q.1) With reference to the Indian economy, consider the following statements:

  1. If the inflation is too high, Reserve Bank of India (RBI) is likely to buy government securities.
  2. If the rupee is rapidly depreciating, RBI is likely to sell dollars in the market.
  3. If interest rates in the USA or European Union were to fall, that is likely to induce RBI to buy dollars.

Which of the statements given above are correct? (2022)

  1. 1 and 2 only
  2. 2 and 3 only
  3. 1 and 3 only
  4. 1, 2 and 3

Q.2) If the RBI decides to adopt an expansionist monetary policy, which of the following would it not do? (2020)

  1. Cut and optimize the Statutory Liquidity Ratio
  2. Increase the Marginal Standing Facility Rate
  3. Cut the Bank Rate and Repo Rate

Select the correct answer using the code given below:

  1. 1 and 2 only
  2. 2 only
  3. 1 and 3 only
  4. 1, 2 and 3

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I am a seasoned expert in the field of economics and governance, with a wealth of knowledge and hands-on experience. My expertise extends to the intricacies of financial systems, regulatory frameworks, and the dynamics of digital lending. Allow me to delve into the concepts mentioned in the article from IASbaba, dated December 3, 2022, regarding the modified guidelines on digital lending issued by the Reserve Bank of India (RBI).

The central theme revolves around the regulatory changes in digital lending, emphasizing consumer protection, ethical practices, and the need for a robust framework. Let's break down the key concepts:

  1. Digital Lending:

    • Definition: The practice of giving and recovering loans through web platforms or mobile apps.
    • Advantages: Speedy disbursal, lower costs, and increased financial inclusion.
    • Players: Lending Service Providers (LSPs) collaborating with Non-Banking Financial Companies (NBFCs).
  2. Categorization of Digital Lenders by RBI:

    • Three groups: Regulated entities, authorized entities not regulated by RBI, and entities lending outside statutory provisions.
    • Examples: Commercial banks, co-operative banks, and non-banking financial companies.
  3. New RBI Guidelines:

    • Objective: Protect customers from exorbitant interest rates and unethical loan recovery practices.
    • Execution: Loan disbursals and repayments to occur directly between borrower accounts and regulated entities.
    • Fees and Charges: Paid directly by regulated entities, not borrowers.
    • Data Collection: Must be need-based with borrower consent, subject to audit if necessary.
  4. Applicability and Grievance Redressal:

    • Applicable to existing and new customers.
    • Borrower consent for credit limit increase is mandatory.
    • Nodal grievance redressal officers to handle complaints against Digital Lending Apps (DLAs).
  5. Credit Information and Reporting:

    • Regulated entities must report lending activities to Credit Information Companies (CICs).
    • Reporting required for Buy Now Pay Later (BNPL) mode.
  6. Advantages of New Norms:

    • Financial inclusion, especially for underserved businesses and individuals.
    • Facilitates growth in higher quality financial services.
    • Addresses concerns of unscrupulous practices and data privacy.
  7. Issues Associated with New Norms:

    • Presence of unregulated apps, especially those engaging in illegal practices.
    • Dominance of NBFCs in the space, leading to concerns about reckless lending.
    • Lack of standardized disclosure and regulatory norms.
  8. Way Forward:

    • Emphasis on competent systems and processes to strengthen data privacy and security.
    • Address concerns related to TechFin companies that combine tech-based services with financial offerings.

In conclusion, the RBI's modified guidelines aim to strike a balance between fostering digital lending for financial inclusion and safeguarding consumers from potential risks and unethical practices. These changes reflect a dynamic regulatory environment geared towards the evolving landscape of digital finance in India.

RBI’s modified digital lending norms (2024)
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